Refund policy

Return, Replacement & Refund Policy

Last Updated: June 2026

At Vedaspire, we strive to provide high-quality Ayurvedic, wellness, cosmetic, personal care, and nutritional products. Due to the hygienic, consumable, and personal-use nature of our products, all products sold on Vedaspire are generally non-returnable and non-refundable once delivered.

Please read this policy carefully before placing an order.

1. Non-Returnable Products

Unless covered under Section 2 below, all products sold by Vedaspire are non-returnable and non-refundable, including but not limited to:

  • Ayurvedic supplements and powders

  • Food and consumable products

  • Herbal formulations

  • Oils, syrups, and liquid products

  • Creams, gels, lotions, face packs, and personal care products

  • Opened, used, or partially consumed products

  • Products with tampered packaging

  • Promotional, discounted, clearance, or free products

  • Gift cards and vouchers

This policy is maintained to ensure hygiene, product integrity, and customer safety.

2. Eligible Cases for Replacement or Refund

A replacement or refund request may be considered only if:

  • The product was received damaged during transit.

  • The product was leaking upon delivery.

  • An incorrect product was delivered.

  • The product received is expired.

  • The product has a verified manufacturing defect.

  • The product has a verified quality issue.

All claims are subject to review and approval by Vedaspire.

3. Return Window

Customers must report any eligible issue within 7 days of delivery.

Requests submitted after 7 days from the recorded delivery date may not be accepted.

To submit a claim, please contact:

Email: contact.vedaspire@gmail.com

4. Information Required for Claims

To help us verify your claim, please provide:

  • Order number

  • Clear photographs of the outer shipping package

  • Clear photographs of the product received

  • Batch number and expiry date (if applicable)

  • Unboxing video (strongly recommended)

Vedaspire may request additional information or evidence before approving any claim.

5. Conditions for Approval

Claims may be rejected if:

  • The product has been opened, used, or partially consumed.

  • The product was damaged due to improper handling, storage, or misuse after delivery.

  • The claim is raised after the reporting window.

  • Adequate proof of damage or defect is not provided.

  • The claim is found to be fraudulent, misleading, or abusive.

6. Personal Preference and Product Results

Returns, replacements, or refunds will not be accepted for:

  • Change of mind

  • Taste, smell, fragrance, texture, or color preferences

  • Individual allergic reactions or sensitivities

  • Delayed or unsatisfactory results

  • Personal expectations regarding product performance

Results may vary from person to person based on age, lifestyle, diet, medical condition, consistency of use, skin type, hair type, and other individual factors.

7. Replacement and Refund Process

Upon approval of a claim, Vedaspire may, at its sole discretion, provide one of the following:

  • Product replacement

  • Store credit

  • Refund to the original payment method

The appropriate resolution will be determined based on the nature of the claim and product availability.

Approved refunds are generally processed within 7–10 business days. Actual credit timelines may vary depending on the customer's bank or payment service provider.

8. Return Shipping

Products should not be returned without prior written authorization from Vedaspire.

If a return is approved, Vedaspire will provide return instructions.

Any product returned without authorization may be refused and returned to the sender.

9. Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been dispatched, cancellation requests may not be accepted.

Vedaspire reserves the right to cancel any order due to:

  • Product unavailability

  • Pricing or listing errors

  • Payment issues

  • Suspected fraudulent activity

  • Operational limitations

Where applicable, refunds will be processed for cancelled orders.

10. Limitation of Liability

Vedaspire shall not be liable for:

  • Courier delays or delivery failures beyond our control

  • Incorrect shipping details provided by the customer

  • Improper storage or usage of products

  • Individual reactions, sensitivities, or allergies

  • Any indirect, incidental, or consequential damages arising from product use

Customers are advised to carefully read product descriptions, ingredient information, usage instructions, warnings, and precautions before use.

11. Right to Refuse Claims

Vedaspire reserves the right to refuse any return, replacement, exchange, or refund request in cases involving:

  • Fraudulent claims

  • Repeated abuse of the refund policy

  • Product misuse

  • Violation of this policy

12. Contact Information

For any return, replacement, refund, or order-related queries, please contact:

Vedaspire Support
Email: contact.vedaspire@gmail.com

By placing an order on Vedaspire, you acknowledge that you have read, understood, and agreed to this Return, Replacement & Refund Policy.